Indiana utility help · Sources checked 2026-10-12

Before the shutoff date (Indiana)

Start with your utility and your county’s Energy Assistance Program (EAP) provider. Ask what can prevent disconnection before the date on your notice.

The EAP provider or utility decides each application. Status unknown, call to confirm.

Indiana county

Open printable guide

Your county’s EAP provider

Choose your county for IHCDA's EAP contact. If you do not know your county, call Indiana 211.

For local referrals or a contact you cannot reach, call Indiana 211 at 866-211-9966 (dial 211).

Source checked 2026-10-12T02:49:18.042025Z · Recheck by 2026-10-19 · Publication date not stated

Dial 211 or 866-211-9966 for help

Official source: https://www.in.gov/fssa/indiana-211/

Indiana 211; help contact line

Browse county contacts

EAP provider assignments from IHCDA’s county map, checked 2026-10-12.

The local EAP provider may differ from the general community action agency.

Adams County: Community Action of Northeast Indiana/Brightpoint · (800) 589-3506. Status unknown, call to confirm.
Allen County: Community Action of Northeast Indiana/Brightpoint · (800) 589-3506. Status unknown, call to confirm.
Bartholomew County: Human Services, Inc. · (812) 372-8407. Status unknown, call to confirm.
Benton County: Community Action Program, Inc, of Western Indiana · (765) 385-0623. Status unknown, call to confirm.
Blackford County: Interlocal Community Action Program, Inc. · (765) 529-4403. Status unknown, call to confirm.
Boone County: Area IV Agency on Aging and Community Action Programs, Inc · (765) 447-7683, ext 232. Status unknown, call to confirm.
Brown County: South Central Community Action Program, Inc. · (812) 988-6636. Status unknown, call to confirm.
Carroll County: Area IV Agency on Aging and Community Action Programs, Inc · (765) 447-7683, ext 213. Status unknown, call to confirm.
Cass County: Area Five Agency on Aging and Community Services, Inc. · (800) 654-9421. Status unknown, call to confirm.
Clark County: Ohio Valley Opportunities, Inc. · (812) 265-5858, option 1. Status unknown, call to confirm.
Clay County: Western Indiana Community Action Agency, Inc. · (765) 653-4017. Status unknown, call to confirm.
Clinton County: Area IV Agency on Aging and Community Action Programs, Inc · (765) 447-7683, ext 214. Status unknown, call to confirm.
Crawford County: Lincoln Hills Development Corporation · (800) 467-1435, ext. 275. Status unknown, call to confirm.
Daviess County: Pace Community Action Agency, Inc. · (812) 882-7927. Status unknown, call to confirm.
Dearborn County: Southeastern Indiana Economic Opportunity Corporation · (812) 926-1585. Status unknown, call to confirm.
Decatur County: Human Services, Inc. · (812) 663-8830. Status unknown, call to confirm.
DeKalb County: Community Action of Northeast Indiana/Brightpoint · (800) 589-3506. Status unknown, call to confirm.
Delaware County: Interlocal Community Action Program, Inc. · (765) 288-8732. Status unknown, call to confirm.
Dubois County: Dubois-Pike-Warrick Economic Opportunity Committee, Inc. · (812) 482-2233. Status unknown, call to confirm.
Elkhart County: Real Services, Inc. · (574) 333-3085. Status unknown, call to confirm.
Fayette County: Interlocal Community Action Program, Inc. · (765) 692-0236. Status unknown, call to confirm.
Floyd County: Ohio Valley Opportunities, Inc. · (812) 265-5858, option 1. Status unknown, call to confirm.
Fountain County: Community Action Program, Inc, of Western Indiana · (765) 793-4881. Status unknown, call to confirm.
Franklin County: Southeastern Indiana Economic Opportunity Corporation · (888) 292-5475. Status unknown, call to confirm.
Fulton County: Real Services, Inc. · (574) 223-7649. Status unknown, call to confirm.
Gibson County: Community Action Program of Evansville and Vanderburgh County, Inc. · (812) 492-3928. Status unknown, call to confirm.
Grant County: Interlocal Community Action Program, Inc. · (765) 573-5193. Status unknown, call to confirm.
Greene County: Pace Community Action Agency, Inc. · (812) 882-7927, Ext. 2. Status unknown, call to confirm.
Hamilton County: Area IV Agency on Aging and Community Action Programs, Inc · (317) 842-2603. Status unknown, call to confirm.
Hancock County: Interlocal Community Action Program, Inc. · (317) 462-2557. Status unknown, call to confirm.
Harrison County: Lincoln Hills Development Corporation · (800) 467-1435, Ext. 275. Status unknown, call to confirm.
Hendricks County: Area IV Agency on Aging and Community Action Programs, Inc · (765) 447-7683, ext 265. Status unknown, call to confirm.
Henry County: Interlocal Community Action Program, Inc. · (765) 529-4403. Status unknown, call to confirm.
Howard County: Area Five Agency on Aging and Community Services, Inc. · (800) 654-9421. Status unknown, call to confirm.
Huntington County: Community Action of Northeast Indiana/Brightpoint · (800) 589-3506. Status unknown, call to confirm.
Jackson County: Human Services, Inc. · (812) 522-8718. Status unknown, call to confirm.
Jasper County: CoAction · (219) 866-8071. Status unknown, call to confirm.
Jay County: Interlocal Community Action Program, Inc. · (765) 529-4403. Status unknown, call to confirm.
Jefferson County: Ohio Valley Opportunities, Inc. · (812) 265-5858, option 1. Status unknown, call to confirm.
Jennings County: Ohio Valley Opportunities, Inc. · (812) 265-5858, option 1. Status unknown, call to confirm.
Johnson County: Human Services, Inc. · (317) 346-2331. Status unknown, call to confirm.
Knox County: Pace Community Action Agency, Inc. · (812) 882-7927, ext 2. Status unknown, call to confirm.
Kosciusko County: Real Services, Inc. · (574) 267-2699. Status unknown, call to confirm.
LaGrange County: Community Action of Northeast Indiana/Brightpoint · (800) 589-3506. Status unknown, call to confirm.
Lake County: CoAction · (219) 794-1829. Status unknown, call to confirm.
LaPorte County: North Central Community Action Agency · (219) 872-0351. Status unknown, call to confirm.
Lawrence County: Hoosier Uplands Economic Development Corporation · (812) 849-4457. Status unknown, call to confirm.
Madison County: Interlocal Community Action Program, Inc. · (765) 298-8086. Status unknown, call to confirm.
Marion County: John H. Boner Neighborhood Centers · (317) 808-2378. Status unknown, call to confirm.
Marshall County: Real Services, Inc. · (574) 935-0132. Status unknown, call to confirm.
Martin County: Hoosier Uplands Economic Development Corporation · (812) 247-3303. Status unknown, call to confirm.
Miami County: Area Five Agency on Aging and Community Services, Inc. · (800) 654-9421. Status unknown, call to confirm.
Monroe County: South Central Community Action Program, Inc. · (812) 339-3447, Ext. 2. Status unknown, call to confirm.
Montgomery County: Community Action Program, Inc, of Western Indiana · (765) 362-4790. Status unknown, call to confirm.
Morgan County: South Central Community Action Program, Inc. · (765) 342-1518. Status unknown, call to confirm.
Newton County: CoAction · (219) 285-2246. Status unknown, call to confirm.
Noble County: Community Action of Northeast Indiana/Brightpoint · (800) 589-3506. Status unknown, call to confirm.
Ohio County: Southeastern Indiana Economic Opportunity Corporation · (888) 292-5475. Status unknown, call to confirm.
Orange County: Hoosier Uplands Economic Development Corporation · (812) 723-4607. Status unknown, call to confirm.
Owen County: South Central Community Action Program, Inc. · (812) 829-2279. Status unknown, call to confirm.
Parke County: Community Action Program, Inc, of Western Indiana · (765) 569-4008. Status unknown, call to confirm.
Perry County: Lincoln Hills Development Corporation · (800) 467-1435, ext 275. Status unknown, call to confirm.
Pike County: Dubois-Pike-Warrick Economic Opportunity Committee, Inc. · (812) 354-8721. Status unknown, call to confirm.
Porter County: CoAction · (219) 464-9736. Status unknown, call to confirm.
Posey County: Community Action Program of Evansville and Vanderburgh County, Inc. · (812) 492-3928. Status unknown, call to confirm.
Pulaski County: North Central Community Action Agency · (574) 946-6500. Status unknown, call to confirm.
Putnam County: Western Indiana Community Action Agency, Inc. · (812) 443-0122. Status unknown, call to confirm.
Randolph County: Interlocal Community Action Program, Inc. · (765) 529-4403. Status unknown, call to confirm.
Ripley County: Southeastern Indiana Economic Opportunity Corporation · (888) 292-5475. Status unknown, call to confirm.
Rush County: Interlocal Community Action Program, Inc. · (765) 932-2863. Status unknown, call to confirm.
St. Joseph County: Real Services, Inc. · (800) 225-3367. Status unknown, call to confirm.
Scott County: Ohio Valley Opportunities, Inc. · (812) 265-5858, option 1. Status unknown, call to confirm.
Shelby County: Human Services, Inc. · (317) 398-3153. Status unknown, call to confirm.
Spencer County: Lincoln Hills Development Corporation · (800) 467-1435, Ext. 275. Status unknown, call to confirm.
Starke County: North Central Community Action Agency · (574) 772-7070. Status unknown, call to confirm.
Steuben County: Community Action of Northeast Indiana/Brightpoint · (800) 589-3506. Status unknown, call to confirm.
Sullivan County: Pace Community Action Agency, Inc. · (812) 882-7927, Ext. 2. Status unknown, call to confirm.
Switzerland County: Southeastern Indiana Economic Opportunity Corporation · (888) 292-5475. Status unknown, call to confirm.
Tippecanoe County: Area IV Agency on Aging and Community Action Programs, Inc · (765) 447-7683, ext 400. Status unknown, call to confirm.
Tipton County: Area Five Agency on Aging and Community Services, Inc. · (800) 654-9421. Status unknown, call to confirm.
Union County: Southeastern Indiana Economic Opportunity Corporation · (888) 292-5475. Status unknown, call to confirm.
Vanderburgh County: Community Action Program of Evansville and Vanderburgh County, Inc. · (812) 492-3928. Status unknown, call to confirm.
Vermillion County: Community Action Program, Inc, of Western Indiana · (765) 832-7771. Status unknown, call to confirm.
Vigo County: Western Indiana Community Action Agency, Inc. · (812) 234-3517. Status unknown, call to confirm.
Wabash County: Area Five Agency on Aging and Community Services, Inc. · (800) 654-9421. Status unknown, call to confirm.
Warren County: Community Action Program, Inc, of Western Indiana · (765) 385-0623. Status unknown, call to confirm.
Warrick County: Dubois-Pike-Warrick Economic Opportunity Committee, Inc. · (812) 897-0364. Status unknown, call to confirm.
Washington County: Hoosier Uplands Economic Development Corporation · (812) 883-5368. Status unknown, call to confirm.
Wayne County: Interlocal Community Action Program, Inc. · (765) 488-2416. Status unknown, call to confirm.
Wells County: Community Action of Northeast Indiana/Brightpoint · (800) 589-3506. Status unknown, call to confirm.
White County: Area IV Agency on Aging and Community Action Programs, Inc · (765) 447-7683, ext 218. Status unknown, call to confirm.
Whitley County: Community Action of Northeast Indiana/Brightpoint · (800) 589-3506. Status unknown, call to confirm.

Before the shutoff date: printable checklist

Use these prompts when you contact your utility or EAP provider. Confirm the current rules and any agreement for your account.

Write down the disconnection date and the utility's phone number from your bill.
Call the utility before that date. Ask about payment arrangements and keep a record of any agreement.
Use IHCDA's EAP page or call the EAP provider for your county. Ask about the current intake method. Keep your application confirmation.
Tell the utility you have applied for EAP and ask whether the winter rules cover your account. Not legal advice.
If disconnection could threaten someone's health, call the utility and IURC promptly. Ask about medical documentation; do not put health information in this guide.
For other local help, call Indiana 211 at 866-211-9966. Status unknown, call to confirm.

Paper notes: shutoff date __________ · EAP applied on __________ · next contact __________

Energy Assistance Program (EAP)

Energy Assistance Program (EAP), Program Year 2027

IHCDA's PY2027 page states that applications open October 1, 2026. This is the published window, not a live portal check. Status unknown, call to confirm.

Source checked 2026-10-12T02:48:10.767712Z · Recheck by 2026-10-19 · Publication date not stated

application opens October 1, 2026, at 8:00 AM EST,

Official source: https://www.in.gov/ihcda/homeowners-and-renters/low-income-home-energy-assistance-program-liheap/

Energy Assistance Program PY2027; opening paragraph

Published application deadline

IHCDA's PY2027 page states that applications close April 30, 2027. Confirm the deadline and intake method with your EAP provider.

Source checked 2026-10-12T02:48:10.767712Z · Recheck by 2026-10-19 · Publication date not stated

closes April 30, 2027, at 5:00 PM EST.

Official source: https://www.in.gov/ihcda/homeowners-and-renters/low-income-home-energy-assistance-program-liheap/

Energy Assistance Program PY2027; opening paragraph

Apply through the official EAP page or your local provider

IHCDA says online applications moved to LITT for Program Year 2027. Use the official EAP page for the application link. Ask your local provider about paper, in-person or phone applications.

Source checked 2026-10-12T02:48:10.767712Z · Recheck by 2026-10-19 · Publication date not stated

applicants will be switching to LITT for Program Year 2027

Official source: https://www.in.gov/ihcda/homeowners-and-renters/low-income-home-energy-assistance-program-liheap/

PY2027 opening paragraph

Your provider decides your application

IHCDA describes an income guideline based on state median income. Your EAP provider reviews your circumstances and decides the application. Amounts are not calculated here.

Source checked 2026-10-12T02:48:10.767712Z · Recheck by 2026-10-19 · Publication date not stated

households that make 60% of the state median income (60 SMI)

Official source: https://www.in.gov/ihcda/homeowners-and-renters/low-income-home-energy-assistance-program-liheap/

Income requirements

Winter disconnection protection

Winter protection period

IURC describes the winter protection period in the quote below. Not legal advice. Ask IURC and your utility how the rule applies to your account.

Source checked 2026-10-12T02:48:33.266463Z · Recheck by 2026-10-19 · Publication date not stated

period of time each year from December 1 through March 15

Official source: https://secure.in.gov/iurc/customer-assistance/

What is winter moratorium and who is protected by this law?

Who the winter protection covers

The OUCC says gas or electric customers must meet EAP's requirements and have applied for EAP for this protection. Not legal advice. Ask your utility and EAP provider how to document your application.

Source checked 2026-10-12T02:48:33.673610Z · Recheck by 2026-10-19 · Publication date not stated

qualifies and has applied for the state's Energy Assistance Program

Official source: https://www.in.gov/oucc/about-your-rates/utility-service-disconnection/

Home Energy Assistance

Benefits do not have to have arrived for those customers

The OUCC says the protection applies for those customers regardless of whether benefits have been received. You still owe charges incurred. Not legal advice.

Source checked 2026-10-12T02:48:33.673610Z · Recheck by 2026-10-19 · Publication date not stated

regardless of whether benefits are received

Official source: https://www.in.gov/oucc/about-your-rates/utility-service-disconnection/

Home Energy Assistance

Keep paying what you can and confirm the arrangement

IURC says customers are still responsible for charges during the protection period. Not legal advice. Confirm any payment arrangement with your utility.

Source checked 2026-10-12T02:48:33.266463Z · Recheck by 2026-10-19 · Publication date not stated

these customers are still responsible for charges incurred during this time.

Official source: https://secure.in.gov/iurc/customer-assistance/

Winter moratorium

If you have a disconnection notice

Contact your utility promptly

If you receive a disconnection notice, contact the utility immediately to discuss the notice and payment options. Keep the notice and any agreement.

Source checked 2026-10-12T02:48:33.673610Z · Recheck by 2026-10-19 · Publication date not stated

should contact the utility immediately

Official source: https://www.in.gov/oucc/about-your-rates/utility-service-disconnection/

Disconnection Notices

Disconnection rules depend on the utility

The OUCC's disconnection summary applies to IURC-regulated utilities. Do not assume the same rules cover water, phone, internet or all utility companies. Not legal advice. Ask IURC about your utility.

Source checked 2026-10-12T02:48:33.673610Z · Recheck by 2026-10-19 · Publication date not stated

This summary only applies to utilities that are regulated

Official source: https://www.in.gov/oucc/about-your-rates/utility-service-disconnection/

What Every Utility Consumer Should Know

IURC Consumer Affairs complaints

IURC Consumer Affairs: 1-800-851-4268

Try to resolve the issue with your utility first. IURC Consumer Affairs takes complaints by phone at 1-800-851-4268 and links an online complaint form. Some utilities or issues are outside IURC's authority. Not legal advice.

Source checked 2026-10-12T02:48:33.266463Z · Recheck by 2026-10-19 · Publication date not stated

Call the Consumer Affairs Division at 1-800-851-4268

Official source: https://secure.in.gov/iurc/customer-assistance/

Ways to file a complaint

Ask whether IURC can handle your issue

IURC says certain utilities and issues may fall outside its authority. Ask Consumer Affairs about the correct route. A complaint does not promise a particular outcome. Not legal advice.

Source checked 2026-10-12T02:48:33.266463Z · Recheck by 2026-10-19 · Publication date not stated

certain utilities and issues may be outside of that authority.

Official source: https://secure.in.gov/iurc/customer-assistance/

Resolving an Issue with a Utility or Filing a Complaint

IURC's online complaint form (linked from IURC's Consumer Affairs page). Submit account details only through the agency's own process.

Utility company assistance

Check your bill for your provider. A county choice does not tell us which utility serves your home. For a municipal utility, cooperative or another company, call the number on your bill and ask about assistance.

AES Indiana

Ask about: Power of Change; payment extensions.

AES describes Power of Change and payment extensions. Its assistance page also contains older seasonal dates; use IHCDA for the EAP window. Ask AES about current intake and funds.

Status unknown, call to confirm.

Source checked 2026-10-12T02:49:21.193383Z · Recheck by 2026-10-19 · Publication date not stated

AES Indiana’s Power of Change

Official source: https://www.aesindiana.com/payment-assistance

Power of Change section; older seasonal windows are not adopted

Source checked 2026-10-12T02:49:21.193383Z · Recheck by 2026-10-19 · Publication date not stated

Short and long-term payment extensions

Official source: https://www.aesindiana.com/payment-assistance

Payment extensions heading

CenterPoint Energy

Ask about: Universal Service Program (USP); Customer Assistance Fund (CAF).

CenterPoint's Indiana assistance section lists USP and CAF. Confirm the rules for the service on your bill. This guide does not use Ohio or Minnesota program rules.

Status unknown, call to confirm.

Source checked 2026-10-12T02:54:03.158896Z · Recheck by 2026-10-19 · Publication date not stated

Universal Service Program (USP)

Official source: https://www.centerpointenergy.com/en-us/my-account/billing-payment/assistance-programs

Indiana resource block; link to Indiana OUCC natural-gas Universal Service Programs

Source checked 2026-10-12T02:54:03.158896Z · Recheck by 2026-10-19 · Publication date not stated

Customer Assistance Fund (CAF)

Official source: https://www.centerpointenergy.com/en-us/my-account/billing-payment/assistance-programs

Indiana financial assistance resource block

Source checked 2026-10-12T02:54:46.365119Z · Recheck by 2026-10-19 · Publication date not stated

available to CenterPoint Energy customers in Indiana and Ohio

Official source: https://www.centerpointenergy.com/en-us/my-account/billing-payment/assistance-programs/customer-assistance-fund

Customer Assistance Fund; Indiana and Ohio customer scope

NIPSCO

Ask about: CARE; Hardship; SERV; SILVER.

NIPSCO lists CARE, Hardship, SERV and SILVER assistance. Ask which program applies to your gas or electric account and whether it has funds.

Status unknown, call to confirm.

Source checked 2026-10-12T02:51:30.179576Z · Recheck by 2026-10-19 · Publication date not stated

NIPSCO Hardship Program

Official source: https://www.nipsco.com/bills-and-payments/financial-support/income-eligible-assistance-programs

Available programs; CARE, Hardship, SERV and SILVER headings

Source checked 2026-10-12T02:51:30.179576Z · Recheck by 2026-10-19 · Publication date not stated

Customer Assistance for Residential Energy (CARE) Program

Official source: https://www.nipsco.com/bills-and-payments/financial-support/income-eligible-assistance-programs

CARE heading

Source checked 2026-10-12T02:51:30.179576Z · Recheck by 2026-10-19 · Publication date not stated

Supply Energy Resources to Veterans (SERV)

Official source: https://www.nipsco.com/bills-and-payments/financial-support/income-eligible-assistance-programs

SERV Program

Source checked 2026-10-12T02:51:30.179576Z · Recheck by 2026-10-19 · Publication date not stated

Seniors in Indiana Low-income & Vulnerable Energy Resource (SILVER)

Official source: https://www.nipsco.com/bills-and-payments/financial-support/income-eligible-assistance-programs

SILVER Program

Indiana Michigan Power

Ask about: Neighbor to Neighbor.

Indiana Michigan Power describes Neighbor to Neighbor bill assistance for Indiana customers. Its seasonal dates have no year here; confirm intake and funding before relying on them.

Status unknown, call to confirm.

Source checked 2026-10-12T02:52:15.255237Z · Recheck by 2026-10-19 · Publication date not stated

Neighbor to Neighbor Bill Pay Assistance - Indiana

Official source: https://www.indianamichiganpower.com/account/bills/pay/assistance/Indiana

Indiana Assistance Programs; Neighbor to Neighbor

Citizens Energy Group

Ask about: Warm Heart Warm Home; payment plans.

Citizens describes Warm Heart Warm Home assistance and payment plans. Call Citizens at 317-924-3311 to ask about your account and current help.

Status unknown, call to confirm.

Source checked 2026-10-12T02:52:15.698531Z · Recheck by 2026-10-19 · Source period: 2026-2027 home-heating season

Apply by calling Citizens at 317-924-3311

Official source: https://info.citizensenergygroup.com/assistance

Warm Heart Warm Home Foundation

Source checked 2026-10-12T02:52:15.698531Z · Recheck by 2026-10-19 · Publication date not stated

Warm Heart Warm Home Foundation™

Official source: https://info.citizensenergygroup.com/assistance

Warm Heart Warm Home Foundation

Source checked 2026-10-12T02:52:15.698531Z · Recheck by 2026-10-19 · Publication date not stated

Work with our Customer Support team to develop a payment plan

Official source: https://info.citizensenergygroup.com/assistance

Citizens Assistance & Billing Programs

Ohio Valley Gas

Ask about: EAP referrals; payment arrangements.

Ohio Valley Gas directs customers to EAP and says to ask about payment arrangements. A payment arrangement is not a grant.

Status unknown, call to confirm.

Source checked 2026-10-12T03:02:15.935692Z · Recheck by 2026-10-19 · Publication date not stated

Ask about available payment arrangements while your application is being processed.

Official source: https://ovgc.com/energy-assistance/

Energy Assistance; If you are having trouble paying your bill

Indiana American Water

Ask about: Payment arrangements.

Indiana American Water describes a plan to pay a bill balance over time. Ask about your account before the due date; this is not a grant.

Status unknown, call to confirm.

Source checked 2026-10-12T02:53:23.269676Z · Recheck by 2026-10-19 · Publication date not stated

Our team will work with you on a plan

Official source: https://www.amwater.com/inaw/customer-service-billing/low-income-program

Payment Arrangements

Duke Energy Indiana

Check your bill for your provider and its contact number. No Duke assistance program is described here.

Status unknown, call to confirm.

Water and wastewater bills

LIHWAP: do not rely on the old application instructions

IHCDA's LIHWAP page says the water assistance application has closed. Other wording on that page refers to older funding. This guide does not offer LIHWAP as current help. For current water help, call Indiana 211 at 866-211-9966.

Source checked 2026-10-12T02:49:32.618024Z · Recheck by 2026-10-19 · Source period: Funding text refers to September 2023

The Water Assistance Program application to help pay water/wastewater has closed.

Official source: https://www.in.gov/ihcda/homeowners-and-renters/low-income-household-water-assistance-program-lihwap/

LIHWAP page; closed application notice

Citizens wastewater assistance (LICAP)

Citizens' page for the 2026–2027 home-heating season describes a wastewater bill credit through its Low-Income Customer Assistance Program (LICAP). Ask Citizens about EAP approval and your account. Status unknown, call to confirm.

Source checked 2026-10-12T02:52:15.698531Z · Recheck by 2026-10-19 · Source period: 2026-2027 home-heating season

the Low-Income Customer Assistance Program ["LICAP"]

Official source: https://info.citizensenergygroup.com/assistance

Energy Assistance Program; wastewater credit paragraph

Confirm the current season with Citizens

Citizens labels its seasonal assistance information for the season quoted below. This does not establish funds or approval for an individual account. Call Citizens at 317-924-3311; for other providers, use the number on your bill or Indiana 211.

Source checked 2026-10-12T02:52:15.698531Z · Recheck by 2026-10-19 · Source period: 2026-2027 home-heating season

Information in this section is personalized to the 2026-2027 home-heating season.

Official source: https://info.citizensenergygroup.com/assistance

Seasonal Assistance Programs

Indiana American Water payment arrangements

Indiana American Water's help page describes payment arrangements. If it is the provider on your bill, call 800-422-2782 before the due date to ask about your account. This is a payment plan, not a grant. Status unknown, call to confirm.

Source checked 2026-10-12T02:53:23.269676Z · Recheck by 2026-10-19 · Publication date not stated

before the due date at 800-422-2782.

Official source: https://www.amwater.com/inaw/customer-service-billing/low-income-program

Help with Your Water Bill; Payment Arrangements

For other water providers or local help: Status unknown, call to confirm. Call Indiana 211 at 866-211-9966.

Phone and internet: Lifeline

Lifeline: phone or internet bill help

USAC describes Lifeline as a federal program that lowers the monthly cost of phone or internet service. The program and participating company decide your application. Check the official application instructions.

Source checked 2026-10-12T02:48:46.565500Z · Recheck by 2026-10-19 · Publication date not stated

Lifeline is a federal program that helps lower the monthly cost

Official source: https://www.lifelinesupport.org/about-lifeline/

About Lifeline; introductory paragraph

Lifeline Support Center: 800-234-9473

Call the Lifeline Support Center at 800-234-9473 for help with the program. For your device, service or bill, contact the phone or internet company shown on your bill. Status unknown, call to confirm.

Source checked 2026-10-12T02:51:34.367263Z · Recheck by 2026-10-19 · Publication date not stated

Call us for assistance at (800) 234-9473

Official source: https://www.lifelinesupport.org/get-help/

Phone; Lifeline Support Center

What this guide does not know

Current appointments, application intake and funds: Status unknown, call to confirm.
Utility service territory is not assigned by county here. Check your bill for your provider.
Each agency or utility decides its own application. No outcome or benefit amount is promised.