Public Beta — this directory is under active review and may be incomplete. Confirm urgent details directly; No One Left Outside does not guarantee eligibility, availability, funding, acceptance, or placement.

For workers and for anyone preparing on their own. This page is built to print on one or two sheets. It has blank lines to write on. Nothing typed on paper reaches NOLO, and NOLO does not store anything about the person you are helping.

No One Left Outside referral packet · time-sensitive

Lost Wallet / Replace Important Documents

Secure what may be exposed, inventory what is missing, and rebuild access one issuing organization at a time.

A listing here is not a promise of help. It does not confirm eligibility, funding, capacity, an appointment, or that anyone will be accepted. Confirm every detail with the agency before travelling.

1.Call these first

Report a missing Kentucky SNAP EBT card
Kentucky publishes 1-888-979-9949 for a lost, stolen, or damaged EBT card. The line is listed as available 24 hours a day, seven days a week.

Who answered, and what they said

1 more phone routes remain in the full online guide. This two-sheet packet keeps the first actions and a bounded handoff; it does not change or delete the authored guide.

Also open

Open the connected journeyOpen the related preparation guide in the same journey system.

First checked source

Kentucky says a lost, stolen, damaged, or destroyed ID card may be replaced online or by mail for eligible customers, or in person at a Driver Licensing Regional Office. The published replacement fee is $15. Name, address, and REAL ID changes can require additional documents.

Source: Kentucky Transportation Cabinet — Identification Cards — checked 2026-08-01

https://drive.ky.gov/Drivers/Pages/ID-Cards.aspx

2.Bring these

A charger
Water and snacks where permitted

☐ Any secondary photo ID, expired credential, or shelter residency letter
State licensing offices and banks require secondary evidence when primary photo identification is lost.
If you do not have it: Request Form TC 94-199 from your shelter or outreach caseworker, or use a recently expired ID (within 12 months).
Confirmed accepted instead: Form TC 94-199 from a homeless shelter, healthcare facility, or social service agency; Expired Kentucky driver's license or personal ID card expired within the preceding 12 months
☐ Account statements, direct deposit slips, or police incident report
Financial institutions and benefits agencies use account details and police report numbers to verify ownership and waive replacement fees.
If you do not have it: Download statements from online banking, request a transaction summary at a local bank branch, or file an online police report.
Confirmed accepted instead: Bank statement, direct deposit slip, or electronic transaction record from online/mobile banking; Police incident report or lost property report number

4 more preparation details remain in the full online guide. This two-sheet packet keeps the first actions and a bounded handoff; it does not change or delete the authored guide.

3.Ask these questions

1.Was a phone, bank card, benefit card, or key lost with the wallet?
2.Which identity document is missing, and which documents are still available?
3.Is there a safe mailing address or pickup arrangement?

Before leaving the counter, ask: “Is there anything else that could prevent this application from being approved today?”

Answers

1 more questions remain in the full online guide. This two-sheet packet keeps the first actions and a bounded handoff; it does not change or delete the authored guide.

Official forms and starting points

☐ Kentucky birth certificate instructions
instructions
Replace a Kentucky birth certificate if it is required: Confirm current identity, fee, and ordering requirements with Vital Statistics before paying or traveling.
Gather:
Unknown — confirm identity and authorization requirements with the agency.
Access or submit:
UNKNOWN — confirm with the official owner.
Checked:
2026-08-04
https://www.chfs.ky.gov/agencies/dph/dehp/vsb/Pages/birth-certificates.aspx
Limit: Do not rely on a fee or ordering method until the agency page can be checked.
If unavailable: Confirm the current source or edition with the official owner before relying on it.

1 more official form records remain in the full online guide. This two-sheet packet keeps the first actions and a bounded handoff; it does not change or delete the authored guide.

4.Before you go

1.Recheck the location, hours, appointment rules, and current document instructions before leaving.
2.Keep originals and copies organized, and ask before handing over the only copy you have.
3.At the counter, explain what is missing and ask what replacement or workaround evidence can be reviewed.

2 more before-you-go steps remain in the full online guide. This two-sheet packet keeps the first actions and a bounded handoff; it does not change or delete the authored guide.

5.If that does not work

If the bank or issuer phone tree is jammed
- → Record the source, date, contact channel, reference number, and exact response.
- → Select the lost or stolen card emergency prompt from the automated menu, or visit a local branch with photo ID.
If your phone was stolen together with your wallet
- → If you lack a phone, internet, minutes, or power, locate a physical site with public phone or computer access.
- → Use a public library phone, shelter office phone, or borrow a trusted helper's phone to dial 1-888-979-9949 and bank 800 numbers directly.

→ If a wallet was taken by force, or you are in immediate danger, use the Emergency help panel first — NOLO does not monitor or dispatch help.
→ Secure exposed financial or online accounts before waiting on physical replacements.

15 more fallback details remain in the full online guide. This two-sheet packet keeps the first actions and a bounded handoff; it does not change or delete the authored guide.

If this is an emergency or nothing above is open

911: Immediate danger or medical emergency. Call 911.
988: Mental health, emotional distress, suicide, or substance-use crisis. Call or text 988.
Kentucky 211: Housing, food, utilities, transportation, and community services. Dial 211. Or text your ZIP code to 898211. Kentucky 211 answers 24/7.
Never Use Alone: Overdose-response spotting when using alone. Call 800-484-3731. Or 877-696-1996. If an overdose is already happening, call 911.

What NOLO checked, and when

Kentucky says a lost, stolen, damaged, or destroyed ID card may be replaced online or by mail for eligible customers, or in person at a Driver Licensing Regional Office. The published replacement fee is $15. Name, address, and REAL ID changes can require additional documents.
Source: Kentucky Transportation Cabinet — Identification Cards — checked 2026-08-01
https://drive.ky.gov/Drivers/Pages/ID-Cards.aspx
Kentucky Office of Vital Statistics accepts Kentucky birth-certificate orders through its published mail, in-person, and authorized online or phone routes. The current birth-record search and certified-copy fee is $10 and is non-refundable when no record is found.
Source: Kentucky Office of Vital Statistics — Certificate Purchase Options — checked 2026-08-01
https://www.chfs.ky.gov/agencies/dph/dehp/vsb/Pages/purchase.aspx

4 more checked source records remain in the full online guide. This two-sheet packet keeps the first actions and a bounded handoff; it does not change or delete the authored guide.

What only the agency can decide — including UNKNOWN details

• Current identity evidence and substitute-document rules
• Fees, waivers, delivery method, and processing time

• This guide does not make a legal, medical, safety, eligibility, or discharge decision.
• A search result does not confirm funding, capacity, acceptance, or availability.

1 more limits and agency decisions remain in the full online guide. This two-sheet packet keeps the first actions and a bounded handoff; it does not change or delete the authored guide.

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